Order Processing / Shipping
You will receive an email once an order has been received.
You will also receive a confirmation email with a link to the site where there will be a shipping reference once your order ships.
Shipping Frequently Asked Questions:
Q: How long does shipping take?
A: Free shipping usually takes about 10 working days to be delivered once the item has been shipped. If the exact item is already in stock we will normally ship within 2 working days, if it's an existing item that is not in stock it may take up to 2 weeks to make the casting. Custom castings will normally take around 4-6 weeks including delivery time.
Q: How do you ship?
A: We ship via Registered Post. Monday - Saturday. A reference number is provided by the post office but not as a tracking number. For customers whom want proof of a shipped item we can scan the receipt from the post office. Our customers name is always printed on the receipt. A customers signature is required at the delivered address. Basic shipping is included in our price. Premium shipping is also available but requires an additional fee. Premium delivery is normally 3 working days delivery.
Q: I’m in a hurry can you rush my order?
A: Sorry probably not, there aren’t a lot of shortcuts we can make in this careful process of creating an item you will love.