Order Processing / Shipping

Order Processing:

You will receive an email once an order has been received.

You will also receive a confirmation email with a link to the site where there will be a shipping reference once your order ships.

Shipping Frequently Asked Questions:

Q: How long does shipping take?
A: For ring orders that are made to order, so between placing an order and dispatching it usually takes between 15 to 20 working days depending on when the order is placed. For pendants many are already in stock so we will normally ship within 2 to 3 working days. Standard international shipping takes around two weeks for delivery once the item has been shipped.  If Express shipping is chosen then delivery times are 5 to 7 working days. If the exact item is already in stock we will normally ship within 2 to 3 working days. 

Custom designs will normally take around 4-6 weeks including delivery time.

Q: How do you ship?
A: We ship via Registered Post. A reference number is provided by the post office but not as a tracking number. For customers whom want proof of a shipped item we can scan the receipt from the post office. Our customers name is always printed on the receipt. A customers signature is required at the delivered address. Basic shipping is included in our price. Premium shipping is also available but requires an additional fee.  Premium delivery is normally 5 to 7 working days delivery.

Q: I’m in a hurry can you rush my order?
A: Sorry probably not, there aren’t a lot of shortcuts we can make in this careful process of creating an item you will love.