Site Questions

FAQ’S ABOUT THE SITE:

Q: How do I order?
A: Once you have chosen an item, select its size, color and quantity, then add it to your shopping cart and proceed to checkout.

Q: How do you protect my credit card information?
A: Our web sites provide a secure e-commerce web site with all internet transactions conducted in a secure e-commerce gateway. We do not store credit card details anywhere on the internet or in our database. We do not see any credit card details except for the merchant’s banks ID. In addition we use very strong encryption (1,024-bit RSA & 128-bit RC4) provided by a Trusted Root Certificate Authority.

Q: Is your website secure?
A: We use a combination of secure and non-secure webpages. None-secure web pages are used for general browsing, while secure web pages are used to transmit sensitive information such as credit card details or personal information. You can always check in the status bar of your web browser or in the ‘URL bar’ if you have entered a secure section of our website.

If you see a web address in the ‘URL bar’ of your browser that starts with https, you know that whatever data you enter (eg. credit card details, personal information, etc.) will be transferred securely to our server. This means that it is extremely unlikely that the information can be intercepted and used by a third party for illegal reasons.

A padlock symbol is also used in some browsers to indicate that you are viewing a secure page.

Q: What information do we collect on our websites?
A: In order to serve you better, we collect and stores your personal information when you create an customer account.

We are committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights are ever violated.

When you create an account we ask you for your first and last name, your email address, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your shipping address, payment details will be entered into the payment system but we never store this information.

We would never share any of this data on an individual basis (we may share it in an aggregate form without personal identifiers) with any outside company other than consultants or service providers who were assisting us in serving you better.

In these instances we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own.