FAQ’S About Ordering and Shipping
Q: What is your order-production-delivery process?
A: We have a production run once per week. The cut off for the weekly run is Monday Noon EST (GMT-5). Anything ordered before that cutoff time will go into the production run for that week. The production run requires us to set up the molds, cast and finish (including enameling and adding stones where necessary) all the rings for that week. Unless we are happy with the quality we won't ship it to you. All this takes time but the rings are normally ready to ship at the start of the following week. We will package and ship the rings once they are ready. We don't charge extra for our default shipping which is provided by using the Thai Post Office International service and we will always provide a Tracking number for you to monitor the progress of your delivery. It usually takes about 10 working days for you to receive your order once it has been shipped. For an extra fee we can also ship via FexEx which normally takes 3 working days. You can chose this option at the checkout.
Q: What metals do you work in?
A: Our primary metals are Bronze / Surgical Stainless Steel and 92.5 Sterling Silver, but we can always use other metals such as Copper, Pewter and Gold.
Q: What stones do we use?
A: Because we are in Southeast Asia we have access to top quality stones at much lower prices than available in the West.
Q: Do you do custom work?
A: Yes many of the designs we sell started their life as custom designs. If you are a bike club and want a club patch then check out our Club Patches and Custom Designs Page to see what's possible in taking your club patch or logo and creating a line ideal for club or organization.
Q: How long does a custom design take?
A: 30-60 days depending on refinement changes and quantities.
Q: What is the cost for a custom design?
A: Basic cost for a set up is $295.00 this includes the art work / bitmap, master wax and mold, but the final cost will be agreed before we ask you for any money.
Q: Do you have a minimum for production runs?
A: No we have no minimum.
Q: What is the cost per piece after set up?
A: This varies and will be quoted when you submit your order, usually around $55.00 for Stainless Steel and for Silver it depends on the market value of silver.
Q: Do you do items other than rings?
A: Yes we do pins, chest medals, pendants, key chains, belt buckles, and anything you can come up with.
Q: Can you handle high volume and large orders?
A: Yes We are able to produce as many as 3000 pieces a month.